Support
Answers to the questions players ask most. Still stuck? Write to us from the game or by email.
On this page
No answers match. Try other words, or write to us below.
Getting started
Do I need an account?
No. Single player works without one. After your first session the game makes an anonymous guest account so daily rewards, friends and online play work.
Is there a tutorial?
Yes. The Herald teaches you in three rounds, and practice hints are in Settings → Play.
Playing online
How do I play with friends?
Play online → Private room. Share the room code or the invite link; friends open Play online → Join a friend’s room and enter it.
Are there computer players online?
At casual tables, computer players may fill empty chairs so you never wait long. Ranked seats people only.
Who rolls the dice?
The server, so every online game is fair.
Purchases and crowns
How do I restore a purchase?
Collection → Restore purchases, signed in with the same App Store or Google Play account.
Can I get a refund?
Refunds are handled by Apple or Google. Request one from your App Store or Google Play purchase history.
What are crowns for?
Cosmetics only. Nothing you buy helps you win, and crowns can never be cashed out.
Your account
How do I move to a new phone?
Link your account (Sign in with Apple or Google) on the old phone, then sign in on the new one.
How do I delete my account?
Settings → Account and privacy → Delete my online account. No app? Use the form on the Delete your account page.
Age and safety
Who can play?
Dice Kingdom is for players 13 and over. Some features stay off for younger teens.
How do I report a player?
Tap their name at the table or in Friends, then Report.
Sound, language and accessibility
How do I change the language?
Settings → Language. The game speaks English, 简体中文, 繁體中文, Español and Português.
Is there a reduced-motion mode?
Yes: Settings → Comfort and accessibility. There are also high-contrast dice and left-handed controls.
Something wrong?
Most problems go away after updating the game. If not, tell us what happened, with your friend code, phone model and app version (Settings → About).
Contact us
In the game
Settings → Help → Send feedback. Fastest: it includes your app version.
By email
support@dicekingdom.app. We answer in English, usually within two working days.